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Ive got a cue on order with JP at the moment. To be honest the way I have been treated is an absolute disgrace, never rings back, been given the run-around, been told for the last 5 weeks "will be finished next week" In fact I'm considering cancelling and letting him keep the deposit to buy some Vaseline as he's going to need it !
Ive got a cue on order with JP at the moment. To be honest the way I have been treated is an absolute disgrace, never rings back, been given the run-around, been told for the last 5 weeks "will be finished next week" In fact I'm considering cancelling and letting him keep the deposit to buy some Vaseline as he's going to need it !
You can sell your deposit on here. If you really have had enough. Personally I had the same experience a few years ago. You'd be better buying off trusted members on here. Adr147 Pete147 jrc les powerbus etc etc
Thanks...it was a bit of a rant I/m afraid. I wouldn't mind but its only a Champion Cue. I was quoted 12-14 weeks. Its now 6 months and I didn't even chase them till week 20 ! 7 times I have been promised a call or email - nothing. The last email I sent them explained all this and I never even got an apology just the usual "it will be ready next week" and guess what - NOTHING ! I am going to ring him on Monday, demand to speak to John and ask how he thinks this level of customer service is acceptable.
The cues maybe "the best there is" but the customer service / communication stinks !
Thanks...it was a bit of a rant I/m afraid. I wouldn't mind but its only a Champion Cue. I was quoted 12-14 weeks. Its now 6 months and I didn't even chase them till week 20 ! 7 times I have been promised a call or email - nothing. The last email I sent them explained all this and I never even got an apology just the usual "it will be ready next week" and guess what - NOTHING ! I am going to ring him on Monday, demand to speak to John and ask how he thinks this level of customer service is acceptable.
The cues maybe "the best there is" but the customer service / communication stinks !
I'm afraid you've just experienced what a lot of other people do too. There is no way you'll speak to john himself. Just try not to let it get to you. If you're looking forward to getting the cue then this experience could put you off the cue and you dont want that. Just try get it when you can and enjoy the cue buddy.
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