Warning & Beware

[cue1]

I really hope it does, he had plenty of opportunities to do the right thing.

Even right up to me starting this thread, I'm really surprised that he hasn't even put any sort of response to any of the posts on here.

Maybe making cases isn't the only thing he sucks at?

[itx]

The mind boggles!!!

[cally]

Still on about this are we...

[itx]

Oh Yes......it would appear so.

[andy carson]

here we go then, hold on to yer hats boys and girls (and itx )

Hi,



Sorry for the delayed response I’ve been having a manic few days.

I probably ought to start by explaining a couple of things about the article you’ve obviously read.

Things started with Ian the day he paid for his case, he started to bombard me with txts, emails several times a day asking for updates and photographs etc. He is compulsively obsessive and has no idea about normal boundaries, even to the point that he complained that I had not responded to the txts that he sent me on xmas/boxing day, the guy has issues to say the least. There was actually nothing wrong with the original case (certainly not when it left me). Despite this he started demanding a refund, which in the end he admitted was due to his financial situation. He went on to escalate a claim with PayPal, who quite rightly closed it in my favour.

He decided to ignore this and send the case back to me anyway, and continued to whine at me about sorting these so called faults out. When I got it back, I did discover a scratch across the front, but this looked like it had been done with something like a stanly knife. It certainly wasn’t there when it left me so can only assume that he’d done it accidently when he opened it up. I did find the glue that he mentioned, however it took some time due to its size (aprox 1mm). The black smears/streaks were nonexistent, there were a few streaks of slightly weaker colour, but in order to see these you would have had to of put your nose on the case and look at it in just the right light. This is a normal thing for fibreglass and can naturally occur during the manufacturing process. There genuinely was nothing wrong with his case, he dreamt up faults for the sake of arguing for a refund (which he started asking for the day before it was delivered). He simply wanted to get his money back as he could no longer afford to buy such an expensive case (joys of being a skint student).

He continued to beg and plead with me to sort something with the case, and despite my persistence with telling him that there was nothing wrong with it and that nothing needed to be done to it, he simply wouldn’t listen. In the end he wore me done and I agreed to carry out some (unnecessary) repairs just to shut him up. At this point I warned him that all I could do was grind bits out and fill them, but this was a very aggressive thing to do and carried severe risks with it. This included, the potential for the colour not matching, for air bubbles and for black streaks around the patches (due to blending the filler into the surrounding area. It removes the surrounding colour). I also warned him that he was unlikely to be happy with the outcome and that this was all at his own risk. The sale was already complete, and I had proven that there was nothing wrong with it, so if I carried out his request he would be liable for the outcome. Despite these warnings, he insisted I go ahead!

Needless to say that the issues I’d warned him about came to pass, and he wasn’t happy. He has continued to argue that he’s entitled to a refund, stating that I have still not provided him with the “brand new case” that he’d ordered. The fact is that I’d fulfilled my obligations to him as a customer (a point that was proven to PayPal), what has happened since was against my advice and is entirely his liability.

At this point I believe that he insisted on the repairs in the hope that it would come back in the kind of state that it’s now in, so that he could continue to argue for his money back. The article that he’s published was written purely for this purpose. It’s largely falsified and contains altered emails so as to allow him to better argue his case and is nothing more than an attempt to blackmail and bully me into giving him what he wants.

I will sort out any genuine issues, and am always more than happy to be courteous as I can be to my customers. I’m just not the kind of person that will be manipulated and bullied, especially when that leaves me footing the bill for a custom made case simply because someone changed their mind.

As for the design your enquiring about, if you’re interested then I can sort out something thats better structured than a few well placed holes.



Regards

Matt

[andy carson]

...........................

[jrc750]

Hmmm very interesting

[andy carson]

Hmmm very interesting

very very interesting!!!!!

[cally]

Very very very interesting...

[cue1]

In the end he wore me done and I agreed to carry out some (unnecessary) repairs just to shut him up.

Original Source: http://www.thesnookerforum.com/board...#ixzz1FwUhBxw3
TSF - TheSnookerForum.com

To me, this really says it all!!! I don't think a genuine bloke would have agreed to something like that "just to shut him up" as he put it... What a jerk!!?

[itx]

Absolute CRAP & total LIES!!!!!

There was more than one scratch on the case, these were on the case when it arrived I didn't cause any of these scratches.

Like I already stated in my first post, you wanted ME to remove the blobs of glue with a stanley knife, which I point blankly refused, because as I mentioned you were hoping that I would damge the case, therefore you could of blamed me for the damage. Everyone should also have a look at Darren Lowe's post within this thread as well!
Hmmm..............makes interesting reading to say the least.

Like I've already warned everyone, I told you he would blame me for all of these faults, although he made this piece of crap.

I've already stated that I contacted you over the holiday period to which I've also mentioned that I apologised for doing so, but you never once mentioned that were not available, some people to do work over the holidays.
Also just for the record, you've never once apologised to me for for anything.

If these black marks aren't that noticeable, then they seem to appear so on the attached photos to this posting, that ADR posted for me, just have a look people and see what you think.

Oh yes, were exactly are the falsified emails?

Where have you been courteous to me?
I've paid for all the delivery costs back and forth regarding this case.

Everything that I've posted on this thread is 100% truthful and factual.

[andy carson]

Absolute CRAP & total LIES!!!!!

There was more than one scratch on the case, these were on the case when it arrived I didn't cause any of these scratches.

Like I already stated in my first post, you wanted ME to remove the blobs of glue with a stanley knife, which I point blankly refused, because as I mentioned you were hoping that I would damge the case, therefore you could of blamed me for the damage. Everyone should also have a look at Darren Lowe's post within this thread as well!
Hmmm..............makes interesting reading to say the least.

Like I've already warned everyone, I told you he would blame me for all of these faults, although he made this piece of crap.

I've already stated that I contacted you over the holiday period to which I've also mentioned that I apologised for doing so, but you never once mentioned that were not available, some people to do work over the holidays.
Also just for the record, you've never once apologised to me for for anything.

If these black marks aren't that noticeable, then they seem to appear so on the attached photos to this posting, that ADR posted for me, just have a look people and see what you think.

Oh yes, were exactly are the falsified emails?

Where have you been courteous to me?
I've paid for all the delivery costs back and forth regarding this case.

Everything that I've posted on this thread is 100% truthful and factual.

i only posted up his reply to me on ebay as you requested when it came.....

[itx]

So there was nothing wrong with the case, hmmmm are you sure?

Email, dated 31/12/2010 from Matthew Bell:



I’ve not been ignoring you, just working till the early hrs of this morning.

Regarding the faults that you’ve mentioned. The glue is just where the fabric has been trimmed back to fit the case. Its obviously left a residual mark behind, which will come straight off with a sharp knife.

The scratches/scuffs are actually casting marks and are perfectly normal. They were polished to a shine, which is all I can do with them.

Regarding the black smears, there actually slight week patches in color. There is red there it just happens to have come out a little thin and you can see what’s underneath it.

Due to a variety of reasons it is actually better to leave these bits as they are. I do appreciate that you’re not completely happy, so I am prepared to offer you a partial refund at 25% which I think (considering all circumstances) is more than fair.



Please be aware that due to work commitments, I will not be able to look at my emails until tomorrow afternoon.



Matt

[itx]

So there's nothing wrong with the case, hmmm......are you sure?


Email dated 31/12/2010 from Matthew Bell:


I’ve not been ignoring you, just working till the early hrs of this morning.

Regarding the faults that you’ve mentioned. The glue is just where the fabric has been trimmed back to fit the case. Its obviously left a residual mark behind, which will come straight off with a sharp knife.

The scratches/scuffs are actually casting marks and are perfectly normal. They were polished to a shine, which is all I can do with them.

Regarding the black smears, there actually slight week patches in color. There is red there it just happens to have come out a little thin and you can see what’s underneath it.

Due to a variety of reasons it is actually better to leave these bits as they are. I do appreciate that you’re not completely happy, so I am prepared to offer you a partial refund at 25% which I think (considering all circumstances) is more than fair.



Please be aware that due to work commitments, I will not be able to look at my emails until tomorrow afternoon.



Matt

[itx]

This could take a while, another email dated the same as the previous email.



As I actually mentioned in my email, the scratches are actually castings marks, welcome to the world o G.R.P.

Its no good trying to compare this case to someone else’s in order to define fault, as they are separate products.

Ref the color, it is plain red!!! There is no black in it, just a couple of patches where the red is a little thin and you can see the resin behind it.



With the glue, I would not have told you to trim it if I thought that it would damage it. The whole thing has been trimmed back with a stanley blade anyway.

Without meaning to be rude, I do think that with this you are just being overly obsessive and finding fault for the sake of it.



One huge point that I do have to make, is that from day one you have been after a cheap case because you weren’t prepared to pay full price.

As I explained to you the first time you asked me about deals on stock case’s I explained that the only reason I would have anything would be because of issue’s like this (ie the week patches in color)

Despite this, you have continued to come back every few months and make the same enquiry, which has been going on for nearly a year.

It seems funny that now you’ve finally gotten what you were asking for, you’re suddenly not happy.

Personally I think that you’ve just changed your mind about paying so much for a case and want your money back so you can go and buy something far, far cheaper.



My offer stands, which I think is more than reasonable.



Matt



P.S. He never mentioned the weak patches to me, if he had of, I would not of ordered a case off him.