would you accept this?

[billabong]

The maker insist that it is not a defect. Actually she sent me the pic of the case quite happily accepting that it is of acceptable quality. Well just my luck. Anyway i accepted the case and i have received it. And the quality wasnt good. The corners looks like the case is a second hand case. Few scratches around. Wasnt polish evenly. The brass fittings looks like it had watermarks. Dots of brownish stuff.

Actually i wanted to order a cue with them but now i don't know if i should.

Reading the first paragraph, I can't see where your indecision stems from.

[tofushop193]

Any pictures of it?

Will try post some tonight.

[tofushop193]

Reading the first paragraph, I can't see where your indecision stems from.

Tried a few of their cues. They seems to be well made. And the price of the ultimate is acceptable.

[MikeTheBigMonster]

the cuemaker is a cuemaker. he is only good in making cues... u can consider the cue. as for the case as long as internal part of the case is good, that shall serves the purpose but I'm still sorry for you not to get something you deserved better with the payment you made. Shouldn't accept it when the courier deliver to you in the first place but why accept it? You always have the option to state to the courier delivery man that the item is faulty and you are not accepting it.

[jrc750]

Surely you would only know that after opening the package, ie after courier has gone?

the cuemaker is a cuemaker. he is only good in making cues... u can consider the cue. as for the case as long as internal part of the case is good, that shall serves the purpose but I'm still sorry for you not to get something you deserved better with the payment you made. Shouldn't accept it when the courier deliver to you in the first place but why accept it? You always have the option to state to the courier delivery man that the item is faulty and you are not accepting it.

[tofushop193]

I dont think the courier will take back the item. Because it is not damage. As in the courier has got no respinsibility with the poor quality of the item they send. If it is damage because of reasons during the transit then yes i can ask him to take the item back and i make an insurence claim. I may be wrong

[andy carson]

It's not a panel you'd use on the front of a sofa in the UK but on a cue case I'd say you'd be hard pressed to find it as a fault, if you want a replacement, you're relying on a gesture of goodwill.

Certainly, in this age of internet communication and free publicity good and bad, goodwill gestures are more frequent than they used to be.

it is a fault, the maker should have seen it when checking the leather over or when put on the case. would you accept a cue that came as a 3/4 instead of a centre jint if you ordered a centre joint for some reason, just because the maker didnt pay attention when making the cut in the cue?

[jb134]

it is a fault, the maker should have seen it when checking the leather over or when put on the case. would you accept a cue that came as a 3/4 instead of a centre jint if you ordered a centre joint for some reason, just because the maker didnt pay attention when making the cut in the cue?

I wouldn't accept a 3/4 case instead of a two piece case. That's nothing to do with the leather. The buyer can go to trading standards but as I say, anyone would be hard pressed to classify this as a Manu fault on a cue case.

It also depends where it was made.

[andy carson]

I wouldn't accept a 3/4 case instead of a two piece case. That's nothing to do with the leather. The buyer can go to trading standards but as I say, anyone would be hard pressed to classify this as a Manu fault on a cue case.

It also depends where it was made.

no it doesnt, you buy something new, you expect it to be perfect condition, not with a fault on it major OR minor no matter where from. sorry the new balls you ordered are not exactly round, but hey that doesnt matter, you didnt buy them from an expensive shop.

[jb134]

no it doesnt, you buy something new, you expect it to be perfect condition, not with a fault on it major OR minor no matter where from. sorry the new balls you ordered are not exactly round, but hey that doesnt matter, you didnt buy them from an expensive shop.

Another bad analogy. If the balls were not round, they would not be fit for purpose, which is a completely different type of complaint to an aesthetic complaint. I'll leave it at that because we'll just go round in circles for a while, as I said earlier, the buyers best chance here would be a goodwill gesture.

The reason it depends where it is made is that tolerances are different in different countries. For example in some countries, scarring on the hide is tolerable and in some cases even desirable because they are happy to know that something died in order to make the product. In this country we usually put obvious scars on out of the way panels, this leads to a lot of contention when, for example, Italian suites are purchased in this country.

[andy carson]

Another bad analogy. If the balls were not round, they would not be fit for purpose, which is a completely different type of complaint to an aesthetic complaint. I'll leave it at that because we'll just go round in circles for a while, as I said earlier, the buyers best chance here would be a goodwill gesture.

The reason it depends where it is made is that tolerances are different in different countries. For example in some countries, scarring on the hide is tolerable and in some cases even desirable because they are happy to know that something died in order to make the product. In this country we usually put obvious scars on out of the way panels, this leads to a lot of contention when, for example, Italian suites are purchased in this country.

thats not a scar on the leather, its a fold from being stored, and its a good comparison really, you wouldnt expect something to be wrong when you pay good money for it would you?

[jb134]

I never said it was a scar, I used that as an example of why it matters where it is made. I wouldn't expect something to be "perfect" either. "Perfect" is not the standard the sale of goods act works to. As I said we'll just go round in circles.

It's not a good comparison, balls that are not round cannot be used as they are intended, this can be used as a case.

[andy carson]

I never said it was a scar, I used that as an example of why it matters where it is made. I wouldn't expect something to be "perfect" either. "Perfect" is not the standard the sale of goods act works to. As I said we'll just go round in circles.

It's not a good comparison, balls that are not round cannot be used as they are intended, this can be used as a case.

you have said in a few posts its a scar!

and non round balls are not perfect as this case is not perfect when money was paid for a perfect case.

[jb134]

Nonsense, I've never once said it was a scar. I'll say this one last time, there is a difference between an issue that renders an item unfit for purpose and a cosmetic issue.

[andy carson]

Nonsense, I've never once said it was a scar. I'll say this one last time, there is a difference between an issue that renders an item unfit for purpose and a cosmetic issue.

not since posts have been edited no......