Problem with Trevor White

[archalf1471]

you know there is a few people on here offering up opinions and casting aspersions without actually knowing jack ****!

you do not get a reputation for being possibly the best cuemaker there is without putting a lot of damn hard work into your craft and that is without question where Trevor is concerned

no matter who they are whether it be the largest supermarket chain, the uk's best building contractors etc etc sometimes get things wrong, and I doubt sincerely there is a member on here who has not got something wrong in their professional lives? And this is plain and simple an example of this.

I speak probably with a little bias as I know the man and have had possibly 30 cues built both for colleagues and my own personal use over the past 5 years by Trevor and have received superb customer service over this period. I will grant you its bloody frustrating not getting quick response to e-mails which is my only gripe but I balance that v the late night phone calls I make to verify cue specs and at the weekends as well, so it evens itself out. On top of that the end product is superb.

I would imagine the agreived party is going to be compensated totally and Trevors integrity is or should not be in question here in my again biased opinion

You can clearly see from the 100's of posts and threads that the people who are not satisfied are in a huge minority but that does not mean that the thread starter is not entitled to his opinion because rightly so he is, as long as its done in the correct manner

Trevors way of doing business is maybe not a text book way of doing things but it works for him and more power to his elbow for wanting to take control of things on his own rather than getting work outsourced or excepting cheaper alternatives like some other cuemakers would do.

Alternatively those who do slate without having a clue what they are talking about could always have a go at being the next Trevor, Mike, John, Tony and see just how much time and energy it takes them. Or talk to Trigger666 or Dan Shelton they will be happy to tell you!!!!!!!

well thats me done I need a fag now!!!

[ryanah147]

Years ago I remember being at the Irish Benson & Hedges Masters Tournament and was seeking the autographs of the players. One player in particular was Patsy Fagan with whom I got talking to and he gave me his autograph. He told me he would never refuse to give an autograph, it is when people DONT ask for his autograph, its then he starts worrying.
I think Trevor should take a leaf out of Patsys book. Always remember you are only as good as the last cue you sold, or the last job you did.
If the cue has been misplaced, well come clean with it, and make a new one. It might put you back a few quid, but it will put your `street cred`soaring.

[archalf1471]

to my knowledge Trevor has not denied anything, has not misplaced the cue or sold it, broken it etc etc. The job has just slipped his memory plain and simple taken a back seat to other things. Which clearly is unacceptable to the customer concerned.

I also think i am right in saying diologue has taken place between him and the customer since the original post which is clearly between him and the poster

I have no doubt if my own personal experiences with him are anything to go by then the customer will come out on top and the problem will be resolved albeit belatedly

[ferret]

As I said earlier I had contacted Trevor and the cue has not been misplaced, he is just so busy at the moment that it has got way layed.

I just had a quick search through the forum and this is the only thread with something really bad to say about Trevor White, not bad considering the amount of cues he has made and this is not even about a bad cue just the lead time to which is has taken for a minor repair.

[John From London Town MBE]

As I said earlier I had contacted Trevor and the cue has not been misplaced, he is just so busy at the moment that it has got way layed.

I just had a quick search through the forum and this is the only thread with something really bad to say about Trevor White, not bad considering the amount of cues he has made and this is not even about a bad cue just the lead time to which is has taken for a minor repair.

Including not being forthcoming about explaining delays etc....

12 months later & all that has happened is pain for the 'owner' of the cue?

My solicitor would have a field day with coming across someone like this managing their business in such a shoddy way.

Maybe people have had good experiences with Trevor White, fair enough. However, if we are lead to believe the first post in this thread is 100% correct, how can anyone justify everything being OK by being busy?

Its not a good way to conduct business at all. If there are deeming factors behind this not being managed correctly, then the least Trevor White could do is acknowledge his Customer's frustrations, not have his Customer, who has already paid for the work to be carried out I might add, having to keep chasing him for updates. If Trevor White repaid & sent the cue back, problem solved. But why hasn't he....?

[ryanah147]

As I said earlier I had contacted Trevor and the cue has not been misplaced, he is just so busy at the moment that it has got way layed.

I just had a quick search through the forum and this is the only thread with something really bad to say about Trevor White, not bad considering the amount of cues he has made and this is not even about a bad cue just the lead time to which is has taken for a minor repair.

Ferret... What if it was your cue?

[ryanah147]

I know if I was Trevor and I knew there was a forum going on about me, Id down tools immediately on whatever job I was doing, and get this sorted out like Pronto !
It aint good for his business.

[archalf1471]

but you are not! how do you know the problem is not resolved and the cue is not winging its way to india as we speak?

Perhaps Trev you could let us all know when you have sent the cue just to satisfy everyone on here who feels its their business to judge on one specific job?

[Mr O]

Thats the beauty of these forums....... They give both power to the customer to air grievances, and to the cuemaker to sell cues and get rave reviews .
It seems that there are those on here that think it should only work one way........

[RocketRoy1983]

I understand your a friend of Trevors? I respect that but when it comes to length of time to deliver cues/repairs reaching into 8 months plus which I have heard regularly on here and in various clubs it seems a worrying trend. Added to that that there seems to be a positive correlation between time and not replying for weeks on end this is the issue that several members and countless people I know who have dealt with TW have.

[ryanah147]

but you are not! how do you know the problem is not resolved and the cue is not winging its way to india as we speak?

Perhaps Trev you could let us all know when you have sent the cue just to satisfy everyone on here who feels its their business to judge on one specific job?

Remember my first post... You are only as good as the last cue you sold, or the last job you did. And if you think any differently, you have a lot to learn.

[noel]

I have to agree with ryanah147.

In public relations... it really doesn't matter who is right or wrong but without disclosure there can be no closure.

Word-of-mouth (or forum post) can have an immense effect on a business, especially the small, self-employed specialist... a positive or negative impact.

As an example I know that in Toronto one, just one, bad experience in food or service in a restaurant translates into 250 future meal orders lost.

I don't know how much business comes to Trev by way of TSF but I expect it is considerable,
so it would be a great idea, as archalf1471 suggests, that Trev should put forward his comments and resolution ASAP. I have never heard one bad word about the quality of Trevors cues... that is amazing in itself... so it seems to me a small but significant matter to make some acknowledgement to his co-members and clients and potential clients that everything is cool.

My two cents... and YES TREV WE STILL LOVE YOU!


=o)

Noel

[trevs1]

I will respond to this thread as I have had some people getting in touch with me about it.

The cue in questoin is not lost, sold, broken or in any way suffering from some odd misfortune.

I do not wish to make any excuses for this episode, but suffice to say I am very sorry to Ram for the outragous wait he has had. The cue is done and ready to go, but, as has been said, I have had so much on I have just forgotten about it, over and over again, which is simply not good enough.

The cue will be on the way to Ram early next week, along with a full refund of the costs involved and shipping paid by me. It is not something I am happy with when things like this occur, but I have to admit that my workload has really got the better of me this year, and in fact, the latter part of last year also. This has lead to some stupid delays for too many people, and has not made me or them happy I'm sure.

For this reason, some of you might or might not be aware that I stopped taking any new work for a month or two, to try to get more up to speed with what I have on, but this has not been entirely straightforward when I have had numerous problems to contend with, which are not required for, or, going to be used as excuses.

There are about half a dozen people that I am still well overdue to send work to, and I have not forgotten any of them, but, this does not affect or have a bearing on Rams situation I know.

So again, I apologise openly to Ram, and hope that the cue is to his liking when he gets it and that the refund will in some way prove my intentions were never bad ones.

Please do not send me PM's through the forum right now if you need to speak with me, as I'll be off once this message is sent through. I just do not have the time right now to reply to them.

Best to all.

[trevs1]

Thats the beauty of these forums....... They give both power to the customer to air grievances, and to the cuemaker to sell cues and get rave reviews .
It seems that there are those on here that think it should only work one way........

One last thing.....

I couldn't agree more with the comments above, this forum does offer a good insight into both sides of these issues.

It is only fair that perhaps the bad side of what we do is aired just as the good is.

I have no problem with that.

[platt]

thats a very fair reply trevor and offer.