Cue maker refuses support

[Slasher]

A fellow player came to me the other day with a cue that I had previously refused to repair the joint on. I had referred him back to the builder as the joint is somewhat unique and I have limited tooling.
He was pretty upset that when he contacted the builder he also to refused the repair citing that he no longer makes or repairs these and he's too busy anyway.
I guess you need to take care when buying a cue with a proprietary fitting and stick with something more standard.

[abhi147]

Thanks for the advice
If you dont mind could you name the cue maker?

[the_paz]

a bit of a pointless thread unless you name the maker dont you think?

[Slasher]

Well not really pointless, just a warning about buying a cue with an oddball quick release joint fitting.

[jrc750]

Well not really pointless, just a warning about buying a cue with an oddball quick release joint fitting.

Yeah but which one (or is it meant to be obvious ?)

[thelongbomber]

I can verify the story as I know the cue owner (no its not me ) and it's not boding well for the original maker.

At the very least, the original maker should provide some options for the customer: other repair facility, send to uk, retrofit a new joint system or other.

[abhi147]

I am surprised a UK maker would behave like this.
In my experience most UK makers have been very helpfull.
Would really like to know who the cue maker is and what the issue was, I am sure the cue maker would also have some explaination

[jrc750]

Its not a UK maker ! Canadian possibly

[abhi147]

Ah I may have got confused
bomber mentioned "send to uk" I thought the cue maker was in UK

[trevs1]

A fellow player came to me the other day with a cue that I had previously refused to repair the joint on. I had referred him back to the builder as the joint is somewhat unique and I have limited tooling.
He was pretty upset that when he contacted the builder he also to refused the repair citing that he no longer makes or repairs these and he's too busy anyway.
I guess you need to take care when buying a cue with a proprietary fitting and stick with something more standard.

I think if the maker actually 'made' the cue, then he should be at least be willing to repair it. But, if it's a brand of cue which he sells and did not make, then I can kind of see where he may be coming from.

Either way though, it surely isn't 'that' tricky to make good and to fit an alternative joint, so it is a little disappointing.

[poolqjunkie]

Well, I have a pretty good idea who this Canadian cue maker might be. I have heard several times about him refusing to repair or work on cues that he made. One of his customers asked him to install a SD joint on an old cue that he made and he refused! He said it might ruin the cue.

His cues mostly are sold to the Far East, and are not that popular in the UK at all. They are quite expensive, and all feature stainless steel 3/4 joint.

It is hard to judge without knowing the full story. It would help seeing the cue in question knowing exactly what is wrong with it.

[thelongbomber]

I can do one better. The owner of the cue asked me to take pics and put up the cue here for sale about a month ago. I never got around to putting up pics, prices, etc but will put up one pic to show the issue.

Essentially, the joint has 2 dots one on each side and they somehow have gone out of alignment once the cue is screwed together. Not sure how that happened - perhaps the butt screw wasn't secured well enough? Anyways, it's understandably more difficult to sell the cue even though technically speaking it shouldn't affect the hit. The cue is Ash and I believe has a rounded butt. Rolls straight.

Last I heard, I believe the cue was on a trip overseas to be visit a cue hospital in China where a doctor there supposedly could fix the issue.

[thelongbomber]

Have decided not to put up pics without owners permission

[mattyshinobi22]

I can do one better. The owner of the cue asked me to take pics and put up the cue here for sale about a month ago. I never got around to putting up pics, prices, etc but will put up one pic to show the issue.

Essentially, the joint has 2 dots one on each side and they somehow have gone out of alignment once the cue is screwed together. Not sure how that happened - perhaps the butt screw wasn't secured well enough? Anyways, it's understandably more difficult to sell the cue even though technically speaking it shouldn't affect the hit. The cue is Ash and I believe has a rounded butt. Rolls straight.

Last I heard, I believe the cue was on a trip overseas to be visit a cue hospital in China where a doctor there supposedly could fix the issue.

sounds like a mastercraft or cue craft joint to me

[thelongbomber]

Definitely not the cues you mentioned.