my experience with TW cue and search for a new cue

[cazmac1]

for your information, I didn't try to imply anything. It was the first cue I bought from TW, and that was it. Actually, I did sent TW an email explaining the same situation a few days ago and i did not get reply. I am not sure whether he saw the email or not, but i am sure he is very busy as always.

I don't think posting this thread will damage TW's reputation. It merely is for people who read this understand where i came from.

The reason I didn't ask for a replacement or money back is that first it has been 2 years since I bought the cue, although the issuse is probably present most of the period. Secondly, I have gone through the processing of repackaging the cue and send it back and wait for a while for it to come back. Also, most people here said it was good customer service for TW to cover the postage, I appreciate that, but it seems everyone has forgotten that i had to pay to send the cue back and it also costs 60 pounds which I don't feel rightly spent. Anyway, that was the reason. I always told myself i was unlucky. That is the explaination i got for myself so far. On more thing, the cue is stored in nice case, and the case is in a wooden locker, and the locker is in a 2-years old snooker club, and the snooker club is the middle of China where the temperature is not sever in anyway.

You come on the forum and slag off a cue then ask for someone to recomend another cue maker. In my book that is implying that the cue maker is at fault. If that was not the point of you post then what was?
Oh and there is one thing that we agree on and that is your post won't ruin his rep. Good luck finding a new cue, have you tried to straighten the cue yourself? I believe there are a few threads on the subject or are you intending on throwing it away, if so I'll take it off your hands for the cost of the postage.

[hotpot]

It sounds to me as the buyey is genuine , anyway i,m sur one way or another that he and trev will come to an amicable agreement .

Trev is a top bloke and i,m sure will do everything to resolve this issue .

[firefrets]

I thought the lad has been very respectful and reserved to his credit. Not sure why folks are being hard on him, though can only guess that the maker is a member and lads here know him.

I can assure anyone here had it been me I'd not have been so nice lmao.

[andy carson]

I thought the lad has been very respectful and reserved to his credit. Not sure why folks are being hard on him, though can only guess that the maker is a member and lads here know him.

I can assure anyone here had it been me I'd not have been so nice lmao.

but he comes on here questioning trevs cue making and not waiting even a week before giving him a chance to email him and try and get it sorted?

irrespective of its obviously more than likely a storage issue as its exactly the same thing happened twice after the same length of time

[hotpot]

I,m n ot one to take sides without knowing both sides of a story , which i dont know .
A bend can occur at any time and for a nunber of reasons , that there is no disputing .

The main issue is how it,s resolved , and going by the dealings i,ve had with Trev , i,m sure he,ll do everythging popssible to ensure a satisfactory outcome .

[davidwu]

for your information, I didn't try to imply anything. It was the first cue I bought from TW, and that was it. Actually, I did sent TW an email explaining the same situation a few days ago and i did not get reply. I am not sure whether he saw the email or not, but i am sure he is very busy as always.

I don't think posting this thread will damage TW's reputation. It merely is for people who read this understand where i came from.

The reason I didn't ask for a replacement or money back is that first it has been 2 years since I bought the cue, although the issuse is probably present most of the period. Secondly, I have gone through the processing of repackaging the cue and send it back and wait for a while for it to come back. Also, most people here said it was good customer service for TW to cover the postage, I appreciate that, but it seems everyone has forgotten that i had to pay to send the cue back and it also costs 60 pounds which I don't feel rightly spent. Anyway, that was the reason. I always told myself i was unlucky. That is the explaination i got for myself so far. On more thing, the cue is stored in nice case, and the case is in a wooden locker, and the locker is in a 2-years old snooker club, and the snooker club is the middle of China where the temperature is not sever in anyway.

not try to offend you, but are you sure that nobody used your cue without your permission? i have seen many problems in chinese pool/snooker club.
once a customer's cue has gone missing, and it was lost in the best pool club in my hometown. and another time i saw a staff was using a customer's cue. there are cheap people everywhere, so i will advice you to keep your cue at home.

[dl126]

not try to offend you, but are you sure that nobody used your cue without your permission? i have seen many problems in chinese pool/snooker club.
once a customer's cue has gone missing, and it was lost in the best pool club in my hometown. and another time i saw a staff was using a customer's cue. there are cheap people everywhere, so i will advice you to keep your cue at home.

Hehe, I know what you mean. to prevent that, I actually bought an additional chain lock to the lock the cue case, I actually did that.

Anyway, like I said, first , i found the cue was bent, then the cue funnel was also loosened. then i decided to contact Trevor and send it back to him. a warp cue really bothered me and I can't play a cue with loose cue and the cue was only 6 months old.

If you had experienced emails or calling someone, and not sure when you might get the reply. would you keep waiting? I know i would not.

Anyway, thanks to some of the responses, I think i know where i am going to get my next cue which is my purpose of the post.

[damienlch]

Ahhhhhhh .... you're charging me extra to make it 'prettier'. You aren't making it better, otherwise your cheapest cue would be below your highest standard. Wouldn't it? So if you're making it prettier for more money, then why is your plain boring ebony butt in one piece still £500? Why? Because mugs like you are willing to pay for it lol, and guys like them need to be expensive, or guys like you won't think they're any good...

lol, that's precious, firefrets... i liked that... i think there's a certain truth in your above post.

the value of handmade/customised cues is akin to that of luxury goods in the sense that the more expensive it gets, there is a tendency more people would buy, to a certain extent of course, due to perceived quality, prestige etc etc... something about marginal rate of returns, wish i had paid more attention in school... but i was busy skipping classes to play snooker.

===========

hi dl126, sorry to hear about your cue situation, i can imagine your disappointment...

trevor has a very good reputation in this forum, as can be seen from the majority of the posts and perhaps it's just a bit of bad luck that things did not turn out well for you, for whatever reasons.

as for choosing a cue, i suggest trying before buying... if that's not on the cards, then you'll always be leaving somewhat to chance...

many information here on cues and cue makers, all i can say is better luck next time...

[SBL]

I can't see any reason that this guy should be getting a hard time. He bought an expensive cue and is saying the problems that he's had with it. Be they typical or not of TW's work (which I doubt given his reputation) he's advising people. It's quite obvious that some of you feel the need to protect Trevor but I'm guessing he's big enough to do that himself. I also have no doubt that if he'd said Riley or another one of the names you don't like then you'd have backed him up in what he's said.
As for responding to e-mail, only giving him a week to respond, how many of you people are in business?? quite a few I'll guess. 1 week is a long time to wait for a response and in the majority of businesses I would guess that you'd lose custom if it took that long to respond, one man band or not.

Just to be clear here, I'm not trying to have a go a TW, his quality or his business practices here, I just think that certain individuals are blinkered because his name is involved.

[nevets]

I thought the lad has been very respectful and reserved to his credit. Not sure why folks are being hard on him, though can only guess that the maker is a member and lads here know him.

I can assure anyone here had it been me I'd not have been so nice lmao.

Trevor is indeed a member, and a regular poster. Not sure he's around at the moment though.

[cueman]

I can't see any reason that this guy should be getting a hard time. He bought an expensive cue and is saying the problems that he's had with it. Be they typical or not of TW's work (which I doubt given his reputation) he's advising people. It's quite obvious that some of you feel the need to protect Trevor but I'm guessing he's big enough to do that himself. I also have no doubt that if he'd said Riley or another one of the names you don't like then you'd have backed him up in what he's said.
As for responding to e-mail, only giving him a week to respond, how many of you people are in business?? quite a few I'll guess. 1 week is a long time to wait for a response and in the majority of businesses I would guess that you'd lose custom if it took that long to respond, one man band or not.

Just to be clear here, I'm not trying to have a go a TW, his quality or his business practices here, I just think that certain individuals are blinkered because his name is involved.

Not only this but if he bought a Parris and said this people would be jumping on the bandwagon saying thats typical of Parris cues now and slagging them too. I'm sure Trevor is not immune to producing a sub standard cue from time to time, it amazes me with the amount of orders and cues he has to get out on time that every one is perfect, no cue maker is perfect, that is for certain. I'm sure sometimes he can have a bad day and maybe things may get overlooked, i.e. a cue with a stress point that may warp and rather than start afresh he just sends it hoping that it doesn't move too much etc, or maybe it just goes un-noticed altogether which maybe the case here.

I just wish people would understand that wood is natural and no matter how good a cue maker is you cannot guarantee that it will stay straight forever. Also I think it needs to be taken into consideration that big changes in temperature will affect a cue more than leaving it standing up against a wall. When you think this cue has made a round the world journey and probably been left in cold warehouses only to be transported to a totally different environment like very warm country or high humidity and all these factors could well cause the cue to move over time. Also I hate to say it but once a cue does bend, if its put back and bends in the same place again then chances are its a stress in the wood itself and will never stay straight.

[sunny3909]

But 40 weeks wait for a cue is like going back to the stone age,
pathetic in my opinion.

[Inoffthered]

But 40 weeks wait for a cue is like going back to the stone age,
pathetic in my opinion.

Then ppl have a choice to shop elsewhere. H&O are quoting longer for blackplates ( and that's if they're accepting them at all these days ).

One man's perception of a quality, while a one man band is another man's stoneage I guess...

[nevets]

Then ppl have a choice to shop elsewhere. H&O are quoting longer for blackplates ( and that's if they're accepting them at all these days ).

One man's perception of a quality, while a one man band is another man's stoneage I guess...

Well exactly. You know the likely waiting time before you pays your money.

[cazmac1]

And over a year for an ultimate?
At the end of the day when you purchase any goods most come with a twelve month guarantee. If they go wrong after this time you’re gutted but that’s the way the cookie crumbles. As for shipping fees if you buy a cue from overseas then again your taking a risk and cannot expect the cue maker to pick up the transport fees. I would imagine that if Trevor has too many of these kind of problems that he would steer clear of overseas buyers. As the cost would be prohibitive in trying to provide good customer care. I would also like the poster to put some picture up of the cue showing the bend if he can, and he also made me laugh when he said he can't play with a bent cue, yet he didn’t even know his cue was bent till his friend told him. I’ve got friends who have slight bends in there cues and they seem to play alright?