Question above a cue (i honestly have no idea)

[miniv]

Hello, i recently started playing snooker and bought a cue and an extension! I got an BCE customs cue ARG-26 endorsed by ronnie o'sullivan and a smart extender for it. The problem is however, that even though there is a hole in the bottom of the cue that i thought would make the extender fit, it doesn't actually do anything.
There is no metal in the hole in my cue either, but it did look like it had grooves to allow an extension and so now i am a little confused.
Could someone possibly tell me something about this and whether or not this hole is even what i think it is? Any help would be nice seeing as i clearly don't know anything

[miniv]

Not to mention this thread was supposed to say, Question about a cue, not Question above a cue! ><

[stan-mullin]

Hello, i recently started playing snooker and bought a cue and an extension! I got an BCE customs cue ARG-26 endorsed by ronnie o'sullivan and a smart extender for it. The problem is however, that even though there is a hole in the bottom of the cue that i thought would make the extender fit, it doesn't actually do anything.
There is no metal in the hole in my cue either, but it did look like it had grooves to allow an extension and so now i am a little confused.
Could someone possibly tell me something about this and whether or not this hole is even what i think it is? Any help would be nice seeing as i clearly don't know anything

Sounds like they haven't put the butt joint in the cue. Take it back to the shop and ask to exchange it.