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Well, i purchased a cue on the 9th August 2011 from Andy Travis which he posted on the forum for £120. I asked if he could fit a John Parris end joint which he said he could do for an extra £5. Upon recieving the cue, i noticed that the end joint which was put into the cue wasnt the correct one as a John Parris 6" extension didnt fit. Upon contacting him about this he informed me that this is the correct joint and that this hasnt been an issue before but he said he had extensions that would fit the so called 'Parris joint', I was happy enough with this as at least i could get hold of the extensions for the cue.
However i got the cue out of its case today and was shocked to find that the 'Ebony splicing' had turned brown in many places and the purpleheart was extremely patchy and very grainy. I contacted Andy about this and he informed me that Ebony is brown until treated and if i was to finely sand the cue and then use linseed oil on it, that it would restore the ebony back to Black.
Obviously im not happy about being asked to do work on a cue that is just over half a week old, so i asked Andy for a refund and that i will send the cue back to him. I then had a response saying that the cue must have been brown when i recieved it and that i wont be getting a refund, however he will purchase the cue back at a lower price which is extremely generous of him considering its only not even week old.
I dont know much about the manufacture of snooker cues but i dont think Ebony should turn brown at all and am just shocked and the poor customer service. I would have thought that a cue make would take pride in what they do and not deny the fact that they have supplied something not good enough. I know £125 is a low amount of money for a cue but its not the point. Sorry for the long winded post but just wanted to warn you. Im not sure where to go next with this but i expect a refund from Andy and an EXPLANATION as to what has happened because saying it was brown when i recieved it means that he is saying Parcelforce is to blame. I could be over reacting but im not a happy customer!! So beware!!!!!
Thanks
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However i got the cue out of its case today and was shocked to find that the 'Ebony splicing' had turned brown in many places and the purpleheart was extremely patchy and very grainy. I contacted Andy about this and he informed me that Ebony is brown until treated and if i was to finely sand the cue and then use linseed oil on it, that it would restore the ebony back to Black.
Obviously im not happy about being asked to do work on a cue that is just over half a week old, so i asked Andy for a refund and that i will send the cue back to him. I then had a response saying that the cue must have been brown when i recieved it and that i wont be getting a refund, however he will purchase the cue back at a lower price which is extremely generous of him considering its only not even week old.
I dont know much about the manufacture of snooker cues but i dont think Ebony should turn brown at all and am just shocked and the poor customer service. I would have thought that a cue make would take pride in what they do and not deny the fact that they have supplied something not good enough. I know £125 is a low amount of money for a cue but its not the point. Sorry for the long winded post but just wanted to warn you. Im not sure where to go next with this but i expect a refund from Andy and an EXPLANATION as to what has happened because saying it was brown when i recieved it means that he is saying Parcelforce is to blame. I could be over reacting but im not a happy customer!! So beware!!!!!
Thanks
IMG-20110814-00037.jpgIMG-20110814-00038.jpg
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