cris0000food, first off I am not impressed with the hijacking of Deepscrew's review thread, if you have cause to review a product of service again in the future then please start your own thread.
I have not had direct communications with either Kwan or Unclevit in the past and I have not spoken with them on this matter but can I make a few suggestions.
1 cris0000food, if you did not follow the shipping instruction from Unclevit which caused the customs charges then offer to pay half of the charges as a good will gesture for your mistake or if you are to have a refund from Unclevit then deduct half of ths charge from the refund. Can you send me information on hw you sent the cue and Unclevit can you send me the instruction for returning a cue to you.
2 let us set a date to have this matter resolved in full, I think that 6 weeks is more than enough time to resolve ths matter.
Can you both contact me via pm at each stage of progression so I can inform the ther parties of the progress of 1 getting the cue back from the shipping company and Los producing a refund if this is the course you are taking.
Let's have nothing more about this said in this thread and in 6 weeks time or hopefully before I will post the process's which were undertaken by each party until this matter was resolved.
I have not had direct communications with either Kwan or Unclevit in the past and I have not spoken with them on this matter but can I make a few suggestions.
1 cris0000food, if you did not follow the shipping instruction from Unclevit which caused the customs charges then offer to pay half of the charges as a good will gesture for your mistake or if you are to have a refund from Unclevit then deduct half of ths charge from the refund. Can you send me information on hw you sent the cue and Unclevit can you send me the instruction for returning a cue to you.
2 let us set a date to have this matter resolved in full, I think that 6 weeks is more than enough time to resolve ths matter.
Can you both contact me via pm at each stage of progression so I can inform the ther parties of the progress of 1 getting the cue back from the shipping company and Los producing a refund if this is the course you are taking.
Let's have nothing more about this said in this thread and in 6 weeks time or hopefully before I will post the process's which were undertaken by each party until this matter was resolved.
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