Where are our cues Trevor?

[Inoffthered]

Hi Guys, thank you for all your suggestion. Trevor just sent me an email with tracking no. As what i've said before i always trust in him but i do agree that he needs someone to organise things for him. However i also understand that on the other side of the coin it is hard to get someone to work as good as himself, well let us wish him the best haha!

Glad you got word as to what's happening.. when you get the cues, post pics!!!!

[cazmac1]

I had a few cues of Trevor and have been very happy with with all my dealings with him including him responding to my emails. But i have seen many such threads complaining about his customer service. IMO he should pay some to answer his email's, assuming he is so busy producing cue's then he must be making money? or are his margin's too tight to afford even a part time worker. maybe an apprentice would be a good idea and part of his job could be to answer emails, post cues out and make coffee?

[Terry Davidson]

I have a suspicion that this order was altered many times by the customer and also he had a very specific chevron pattern required which makes the order very difficult to finish until the customer approves the shaft. Probably the addition of 3 more cues to the order didn't help too much either and I wonder if any of the specs were changed mid-stream?

Terry

[Particle Physics]

But these are genuine concerns and these people and have waisted the most valuable thing TIME.
-14 months wait and and no reply
-7 months wait for glue line crack repair and still waiting for his cue back.

I can't understand why someone should wait decades for a cue and waste so much time,there so many top quality cues available in stock why not try them out and pick one that suits you.
Any well finished handmade cue which has the right rigidity and density to play all shots should be as good as any cue.
It's better to try out few cues and pick one that suits you rather then wait for an year or more for the cue to be made and in some cases people can't get used to them at all and sell them.Nothing worse then that.

You can't beat intelligence combined with common sense. GBL have hundreds of cues, so do Craftsmen cues. Folk know that a cue made to spec, even to very high tolerances may not feel right or play right, and they wait a year to be disappointed! Just go to a big cue dealer and play around with cues for half a day. If you're a serious buyer, they won't mind, they know the cue has to be right. You'll save yourself a great deal of time, and a probably a load money to boot.

[cazmac1]

You can't beat intelligence combined with common sense. GBL have hundreds of cues, so do Craftsmen cues. Folk know that a cue made to spec, even to very high tolerances may not feel right or play right, and they wait a year to be disappointed! Just go to a big cue dealer and play around with cues for half a day. If you're a serious buyer, they won't mind, they know the cue has to be right. You'll save yourself a great deal of time, and a probably a load money to boot.

Wise words indeed and this is what I would recommend even though I am purchasing an ultimate. After kissing many an ugly duckling and year of experimenting I'm confident that I know exactly what I want from my cue, especially in the shaft. I have given very clear instructions as to what I want and if John does not supply the right shaft I will simply sell the cue on and order another.
I have spent a lot of money to get to this stage in hind sight I would have gone down partical's route.
Try before you buy and don't get sucked in by fancy splicing and gimmicks.

[trevs1]

Some interesting responses.

The OP has every right to feel a little aggravated with me, and that's fine, I understand it. As he states later, I have been in touch, and he should have a delivery tomorrow. Hopefully all will be ok, but if not, we will look at that then.

Kenny, I am extremely sorry for the incredibly long wait you have had for the cue sent to me, and I humbly apologise. There is nothing wrong with the cue, the shipping or anything else, apart from the fact that I have done the work, packed it up and forgotten to send it (a few times actually, which makes it worse) I am very very sorry and have no excuses. I will get it away for you tomorrow, and, will refund the payment you made for this work to be carried out.

Will email you tomorrow and we can deal with that.

Thanks to all who have shown a little support for me, I appreciate it, even though I may not fully deserve it in this case.

[trevs1]

Sorry guys but a few words cost nothing, have said it before and will say it again.. his customer service is ****e... that's not hearsay, it's personal experience too, since he took my money and forgot to actually send me what I paid for 3 months later...

Even if Trevor has 200 orders on the go, it woud take bugger all time to send them all an email a month with a status update - no excuses, its pure lazyness, he's not working 24 hours a day.

A fair point to some degree and I am not going to argue with it.

However, your reply here, and the tone of it, perhaps says as much about you as it does about me, especially when it's taken into consideration that those with genuine issues outstanding with me have made their points so clearly.

Still, you are entitled to your view as much as anyone else, and that's fine with me.

[trevs1]

Wise words indeed and this is what I would recommend even though I am purchasing an ultimate. After kissing many an ugly duckling and year of experimenting I'm confident that I know exactly what I want from my cue, especially in the shaft. I have given very clear instructions as to what I want and if John does not supply the right shaft I will simply sell the cue on and order another.
I have spent a lot of money to get to this stage in hind sight I would have gone down partical's route.
Try before you buy and don't get sucked in by fancy splicing and gimmicks.

Pete, just one thing I'd like to mention about this post.

It does contain a rather massive contradiction in the very first line.

Knowing what you want in a cue shaft will NEVER ensure you get the final product to perform as you want, no matter how specific you are about the specs.

[cazmac1]

Pete, just one thing I'd like to mention about this post.

It does contain a rather massive contradiction in the very first line.

Knowing what you want in a cue shaft will NEVER ensure you get the final product to perform as you want, no matter how specific you are about the specs.

That is true Trevor, to be honest I'm so happy with my current cue that I don't know why I'm buying it. I just want to have own one( sad but true) also john is getting on a bit now and when he retires any ultimate made before this time will increase in value. So like I said it is as much an investment as any thing else.
Thanks for all the cues you made for me the first one was a cracking cue and I should have never have sold it. I was technically flawed at the time and no matter what cue I had I would have play ****.

[ebonynivory]

Some interesting responses.

The OP has every right to feel a little aggravated with me, and that's fine, I understand it. As he states later, I have been in touch, and he should have a delivery tomorrow. Hopefully all will be ok, but if not, we will look at that then.

Kenny, I am extremely sorry for the incredibly long wait you have had for the cue sent to me, and I humbly apologise. There is nothing wrong with the cue, the shipping or anything else, apart from the fact that I have done the work, packed it up and forgotten to send it (a few times actually, which makes it worse) I am very very sorry and have no excuses. I will get it away for you tomorrow, and, will refund the payment you made for this work to be carried out.

Will email you tomorrow and we can deal with that.

Thanks to all who have shown a little support for me, I appreciate it, even though I may not fully deserve it in this case.

Great response Trevor-Honest to the core!