Peradon, terrible service.

[nullsys]

1.
First cue had a knot in the shaft. According to Peradon, this wasn't good enough and offered to replace it with a new cue.

2.
First case split inside, it is now entirely unusable. No offer of a replacement.

3.
Second cue was only half finished. The bottom end was oiled and polished, but not the shaft. However, the shaft had blotches and streaks of oil over it.
Here's a quote from their website:

The cue is then turned to its final tapered finish before the numerous sanding and finishing processes are undertaken to achieve a 'silk smooth' finish.

Here's a quote from their sales manager:

As you have pointed out, the cue is polished more highly on the butt than the shaft. The reason is that most people when they first take charge of their cue remove anything that maybe on the shaft and apply there own, oil in most instances, finish to the cue. This is normally only applied to the shaft as the butt is left alone.

Can you see the contradiction?
So their sales pitch says the cues are finished to "silk smooth". But their manager says nope, only half the cue is.

4.
Second case is unusable because the handle is placed in the centre. All the weight of the cue is at one end, so the case now just drags across the floor on one end.

I was told by the sales manager that it is "impossible" to fix this. Impossible to move a handle 6 inches to the weight end to help balance out the weight?

---

I am absolutely horrified by my experience.
So far, this has taken over 6 weeks, £60 extra cash, and I still have to finish my own cue because they don't know what they're doing.

I am well aware of the benefits of finishing your own cue, but under the advice of what their website says, I thought I would getting a completed product. Not something half done, with random oiled streaks on the shaft.

I would really advise you to stay clear of Peradon.

[prince07799]

A bit sh*t from some one as big as them

[Particle Physics]

Only the unsuspecting buy off em. Stranger is that parrot has em on the frontpage, he should know better, guess its scouse loyalty or summat. For the price of their top price cue, raymo et al will build a custom cue. Off the shelf master, craftsman, phoenix better. It's a no brainer, swerve.

[nullsys]

I agree Particle. I wish I invested a bit more time into researching them.

It gets funnier:
Since yesteday, their sales manager now denies what he said, has told me they won't repair or replace my cue and that I should get my original cue off them, and send it back to the original shop.

Sounds like they have no morals, don't care about customers, and finally...were going to sell my original faulty cue!!!!

Really wish I hadn't chosen Peradon

[Particle Physics]

I agree Particle. I wish I invested a bit more time into researching them.

It gets funnier:
Since yesteday, their sales manager now denies what he said, has told me they won't repair or replace my cue and that I should get my original cue off them, and send it back to the original shop.

Sounds like they have no morals, don't care about customers, and finally...were going to sell my original faulty cue!!!!

Really wish I hadn't chosen Peradon

Yeah, I seem to remember you asking about cues, or maybe I'm thinking of someone else. So you get the first cue back if you send them the second cue back? Sounds like the first cue, knot apart is much better than the 2nd, or am I wrong? I'm guessing that either way, you will have a Peradon cue and case? Here's what I would do; try and repair the case if you can, put the 1st cue in it, and sell it. Get rid of it. You'll never enjoy that cue again. I'd contact the original shop and demand a refund personally.Then get back on here and buy a proper cue. Raymo (Exquisite Cues) is selling a hand made ash cue with ebony splicing for £150; bargain. Or you could choose another one of his or many other makers cues here, or there is many a used cue advertised on TSF as well; JCR could sell you one from his stock. Or buy a cue craft, craftsman, master cue, phoenix etc new from a site.They're living on history and like so many brands (e.g. Powerglide), don't make their stuff properly anymore.

Anyway, good luck. Buying a cue is meant to be an enjoyable experience.

[perpetualboredom]

1.

4.
Second case is unusable because the handle is placed in the centre. All the weight of the cue is at one end, so the case now just drags across the floor on one end.

I was told by the sales manager that it is "impossible" to fix this. Impossible to move a handle 6 inches to the weight end to help balance out the weight?

---

Which case did you buy? Every case I've owned had a handle in the middle of it, and I'd hardly call them unusable. It's also unlikely they have any involvement themselves in making these cases so I don't see how/why you'd expect them to be able to change them just for you.

[ADR147]

Which case did you buy? Every case I've owned had a handle in the middle of it, and I'd hardly call them unusable. It's also unlikely they have any involvement themselves in making these cases so I don't see how/why you'd expect them to be able to change them just for you.

agreed - cases are very likely imported from thailand or china and most have handles in the middle. as for cues, with peradon you need to be lucky or use the cue wizard.

[nullsys]

Which case did you buy? Every case I've owned had a handle in the middle of it, and I'd hardly call them unusable. It's also unlikely they have any involvement themselves in making these cases so I don't see how/why you'd expect them to be able to change them just for you.

You are correct, they don't manufacture the cases, but simply brand them. I've again had this confirmed by the sales manager.
For him to tell me that it's impossible for someone to make a case with the handle not in the centre is ridiculous.

My issue with it is this:
It's a 3/4 soft case, when you put your cue in it, it drags on the floor as the weight pulls it completely upright.
I have a disability, I bought the case specifically because it's a soft case and asked before hand if it was suitable for my needs. They told me it's perfectly fine and you can use the handle to carry it.

Since the case drags on the floor, the case is useless to me.
Who want's to walk with a case upright, dragging on the floor, whilst your cue gets smacked against the pavement? That is why the case is "unusable" to me. It may be fine for you, but not for me.

When I said "fix this" (sorry for the confusion), I didn't mean for me, I meant maybe using a bit of common sense in the initial design process. But since he seems to believe it's impossible, then I think we are all stuck with unbalanced cases.

[perpetualboredom]

Can you not balance the case out yourself by adding weight to the 'light end', I wouldn't take a huge amount? I presume the case must have some kind of a pocket for the butt section at the end, otherwise you could just make sure the butt was on the middle of the case?

P.S
If the sale guy told you in writing that their cues are unfinished on the shaft, I'd forward this to his boss (just ring up and ask for an email address), because it definitiely should be finished!

[nullsys]

Can you not balance the case out yourself by adding weight to the 'light end', I wouldn't take a huge amount? I presume the case must have some kind of a pocket for the butt section at the end, otherwise you could just make sure the butt was on the middle of the case?

P.S
If the sale guy told you in writing that their cues are unfinished on the shaft, I'd forward this to his boss (just ring up and ask for an email address), because it definitiely should be finished!

Spot on there I'm going to add a weight to one end to fix it. Normally, I'm sure it's not a problem for people. But im awkward

Yep, I have the email from the guy saying it's not finished.
I've had 14 emails with the guy about this, so far he's switched back and forth and suddenly turned very formal late last night.
I think he's had a bit of a telling off, and offered to re-finish my cue.

I'm doing it myself anyway, which will ultimately be of better quality than what Peradon are turning out thats for sure.

Shame, buying a cue should be enjoyable. I'm stupid for not checking out their quality first, but hindsight is wonderful I guess lol.
Maybe someone can gain some info from this post if they look for peradon products.

Thanks all!

[Aiden]

Thats a real shame but I guess when any manufacturing business gets bigger than just a few people in a shed you start to lose out on the quality. I've not seen anyone myself with a Peradon cue I am sure they are good but you can get the same for less from independent cue makers.

[trevs1]

Which case did you buy? Every case I've owned had a handle in the middle of it, and I'd hardly call them unusable. It's also unlikely they have any involvement themselves in making these cases so I don't see how/why you'd expect them to be able to change them just for you.

Have to agree on this one I'm afraid. ALL cases are "handle in the middle", and, it should make no difference to how you carry it. You simply cannot expect a case to have the handle offset to allow for perfect balance of the cue contained within it, that's just not viable at all.

As for the cue issue, it's tricky to have much of an opinion without seeing and holding it. Having said that, there is no way that ANY cue should be sold without a finish, although if this cue was like that, it would be the first Peradon cue I've seen like that.

[Particle Physics]

Never seen a case with an offset handle. However, the first cue with a knot is almost, maybe just an oversight in QC. The second cue is unforgiveable. And overall, covering everything with yacht varnish is frankly laughable, but they still do it. This should serve as a warning to anyone looking for a new cue. There are so many good manufacturers and sellers out there. Do a bit of research, it pays off very quickly.

[Particle Physics]

Thats a real shame but I guess when any manufacturing business gets bigger than just a few people in a shed you start to lose out on the quality. I've not seen anyone myself with a Peradon cue I am sure they are good but you can get the same for less from independent cue makers.

It's all about maximising profit and cutting corners.

[sebekel]

Hi guys I wrote a few month ago my problem with King cue
http://www.thesnookerforum.com/board...t=peradon+king
Peradon accepted warranty this first cue and after 2 month I got a new. Maybe it's funny but I played hmm 5 or 6 times and problem appears again (not too hard like first). Additionally when I wanted remove mini-butt, screw stay on it make hole on butt. Now I got third cue and at start I see tiny line in the same place like other two. Now I have question for people who have Peradon King (or different model) or I would ask you all. Every hand made cue has this problem? Only mine? Only peradon? I don't know what to think about this firm.