Hi fellow snookerians,
Has anyone encountered problems with Mastercraft UK lately? December last year, I found my Mastercraft cue to be too short (my bad - it was my first cue and I got the measurements wrong), and asked Dave if he could lengthen the cue, concerned about the cost. After a few exchanges of emails, he offered to build me a new cue, out of goodwill. I was really thankful and appreciated the service offered (He mentioned that customer's satisfaction is what he's looking for). I then sent my cue from Singapore, which took about a month to arrive. Mastercraft received the cue and Dave acknowledged it. However, he mentioned that he received a heavy tax for postage of the cue. Since then, he has not replied any of my email. Eleven months it has been since he offered me a new cue (that is how long I have not been able to play the sport).
Anyone has similar problems with Mastercraft? Could anyone advise me on this.
Has anyone encountered problems with Mastercraft UK lately? December last year, I found my Mastercraft cue to be too short (my bad - it was my first cue and I got the measurements wrong), and asked Dave if he could lengthen the cue, concerned about the cost. After a few exchanges of emails, he offered to build me a new cue, out of goodwill. I was really thankful and appreciated the service offered (He mentioned that customer's satisfaction is what he's looking for). I then sent my cue from Singapore, which took about a month to arrive. Mastercraft received the cue and Dave acknowledged it. However, he mentioned that he received a heavy tax for postage of the cue. Since then, he has not replied any of my email. Eleven months it has been since he offered me a new cue (that is how long I have not been able to play the sport).
Anyone has similar problems with Mastercraft? Could anyone advise me on this.
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