Who's taking orders at the moment and who's not!!

[Leo]

Before jumping into conclusions, I suggest you wait for his reply.Dave's craftsmanship is second to none and so is personality. I deal with him on monthly bases and never had any issues. Just masterpiece work and great service.

Wait for his reply, dream on mate I don't pussy foot around these Cuemakers like many do, they either are taking orders or they're not it's really quite simple!

[Asi]

Wait for his reply, dream on mate I don't pussy foot around these Cuemakers like many do, they either are taking orders or they're not it's really quite simple!

Your attitude reminds me this:

http://youtu.be/asLx-fwQyUU

[Leo]

Your attitude reminds me this:

http://youtu.be/asLx-fwQyUU

I'm not sure what you're getting at mate TBH, 2 members have sent emails to a particular cue maker with one member sending multiple emails yet we are getting no response whatsoever, not even a courtesy email saying no more orders being taken etc yet because I'm going to give my money to another cue maker I'm the bad person with a bad attitude.

[Asi]

I'm not sure what you're getting at mate TBH, 2 members have sent emails to a particular cue maker with one member sending multiple emails yet we are getting no response whatsoever, not even a courtesy email saying no more orders being taken etc yet because I'm going to give my money to another cue maker I'm the bad person with a bad attitude.

If he was on a long holiday or something like that, without an access to his email, what would you say then? Not saying this the case, but you never know. All I'm saying his serivce is maybe the best I've experienced from countless intercourses. Can asure you, the wait is worth every minute if you after a great cue. I am sure there is a reason why he didn't reply. If you decide not to wait, its fair enough. Just don't judge too quickly

[pottr]

If he was on a long holiday or something like that, without an access to his email, what would you say then?

I'd say:

"set your emails so that anyone who attempts to contact you gets an automatic reply stating as such."

[les147]

He's been away and also had a bike accident

[billabong]

Funny you say that as my email was fired at this Coutts fella last week and it's a week today with still no reply, the only things I can think of is he's like a robot and works 24hrs a day with no rest, his computer doesn't work anymore, or he's earned to much money and don't need new customers, either way his customer service is somewhat non existent and there's not one cuemaker out there who would just ignore a new customers email.

The "only things you can think of", won't cover all the reason's why you haven't been given a reply.

Reading Les147's reply doesn't seem to fit any of them, and if he hasn't got access to your email, how can he be ignoring it ?

I do think though, unless the reason for being away ( if it occured before the accident ) was very sudden, then an out of office rule, would alert potential new customers that you may not get a reply immediately.

[justf]

Try call Coutts shop. Number on website. I can vouch for the excellence of his cues, you will wait for a cue to be made but well worth it.

[buddfridgeman]

I think you need to give Dave a chance, as already said he had a short vacation and then had some bad luck riding his bike..I am self employed and work 50 weeks a year, the other two are to try to relax and forget all about work...he was probably doing just that.
I do know that he is recovering now, as I have a cue there right now to be altered.
Best trying again I would say.

[louise sheldon]

My apologise we have recently had some issues with the transfer of new website and lose of emails in the process, that on top of a few days away and also daves cycle accident. If you have not received a response please resend and I will get Dave to respond ASAP! Regards Louise

[justf]

Will your website have section to buy tips as couldnt find when I looked yesterday.

[jrc750]

Will your website have section to buy tips as couldnt find when I looked yesterday.

Look in accessories
http://www.couttscues.co.uk/index.php/7/

[justf]

Thanks jrc.

[Ramon]

Sometimes the mailbox of a cue maker has spam. that means, you send an email, but he don't see it. I understand your frustration. but this cue makers are ordinary people just like us.!!!! they may be ill or crash or ... Please be patient. Devid is one of the best. it's worth it to wait and try again.

[Maverick54]

One name youve left off your list is Andy Travis. Making excellent cues at the moment to match the best out there IMO