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Hi Guys
Wanted to canvass opinion on what I perceive to be some shoddy workmanship that I have just noticed on a cue alteration I had done. I won't mention any names but suffice to say its a very well known cue manufacturer. The background is this. I have a 3/4 butt Riley burwat that I have owned for nearly 30 years. It is my pride and joy and I decided a number of months ago to have some alterations done primarily as I needed a new ferrule. I ended up forking out nearly £200 for the mods which were:
New ferrule and tip fitted.
To have a female thread fitted to the butt of my cue to accept a screw in extension and mini butt.
Purchase of a screw in extension and a full ebony mini butt (this is the "streaky" ebony but I was advised about this beforehand and I wasn't bothered by this).
Cue cleaned and refinished.
The price was also going to include a leather pad to protect the butt extension thread.
Now I waited nearly 2 months from sending the cue to to getting it back and to be honest the response to my email inquiries regarding progress were few and far between!! Additionally when I got the cue back it was minus the leather protective pad for the butt thread. I emailed them back about this and they apologized saying it was an oversight and that if I sent the cue back they would make amends. WTF? Surely these would be a standard size consistent with the female threads they were using so why would I need to send the cue back (in the end I didn't bother!).
Now to the crux of the problem. I have had the cue back for a few months now and generally was happy with the work that had been done. New ferrule - great. Finish on cue - fantastic. Extensions and mini butt - no problem at all. I had noticed on occasion however though that the wood around the butt thread was roughing up a little more than I would have expected but never gave this much thought. The Riley's where I play has carpeted areas for snooker and uncarpeted areas for pool (I play both). Tonight however I was playing snooker (with my godson who I just have to say has terrible taste in music) and noticed that the female thread was not fitted flush with the butt but stands proud 2-3 mm. The person that altered the cue had simply fitted a leather pad around the thread so it appeared to be sitting flush!!!!! See attached picture. Now I don't know about you guys but to me this is unacceptable. I paid not a small amount of money to have these alterations done and I expect the workmanship to be of a high standard (in keeping with the persons reputation). I have never seen any cue - cheap or custom made with a butt thread that sits anything other than flush. I am more than a little angry at this but thought I would see what the forum thought before I ring this guy (I'm not disposed to be polite to him at the moment.......). Please tell me what you think and if I'm overreacting.
Cheers
David
Wanted to canvass opinion on what I perceive to be some shoddy workmanship that I have just noticed on a cue alteration I had done. I won't mention any names but suffice to say its a very well known cue manufacturer. The background is this. I have a 3/4 butt Riley burwat that I have owned for nearly 30 years. It is my pride and joy and I decided a number of months ago to have some alterations done primarily as I needed a new ferrule. I ended up forking out nearly £200 for the mods which were:
New ferrule and tip fitted.
To have a female thread fitted to the butt of my cue to accept a screw in extension and mini butt.
Purchase of a screw in extension and a full ebony mini butt (this is the "streaky" ebony but I was advised about this beforehand and I wasn't bothered by this).
Cue cleaned and refinished.
The price was also going to include a leather pad to protect the butt extension thread.
Now I waited nearly 2 months from sending the cue to to getting it back and to be honest the response to my email inquiries regarding progress were few and far between!! Additionally when I got the cue back it was minus the leather protective pad for the butt thread. I emailed them back about this and they apologized saying it was an oversight and that if I sent the cue back they would make amends. WTF? Surely these would be a standard size consistent with the female threads they were using so why would I need to send the cue back (in the end I didn't bother!).
Now to the crux of the problem. I have had the cue back for a few months now and generally was happy with the work that had been done. New ferrule - great. Finish on cue - fantastic. Extensions and mini butt - no problem at all. I had noticed on occasion however though that the wood around the butt thread was roughing up a little more than I would have expected but never gave this much thought. The Riley's where I play has carpeted areas for snooker and uncarpeted areas for pool (I play both). Tonight however I was playing snooker (with my godson who I just have to say has terrible taste in music) and noticed that the female thread was not fitted flush with the butt but stands proud 2-3 mm. The person that altered the cue had simply fitted a leather pad around the thread so it appeared to be sitting flush!!!!! See attached picture. Now I don't know about you guys but to me this is unacceptable. I paid not a small amount of money to have these alterations done and I expect the workmanship to be of a high standard (in keeping with the persons reputation). I have never seen any cue - cheap or custom made with a butt thread that sits anything other than flush. I am more than a little angry at this but thought I would see what the forum thought before I ring this guy (I'm not disposed to be polite to him at the moment.......). Please tell me what you think and if I'm overreacting.
Cheers
David
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