Originally Posted by Ramon
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Giving estimates on time to customers as they come in isn't that hard in any trade and all you have to do is keep people informed when things change.
I could stand in front of him for 10 minutes and with a few questions could work out his delays and how best to update the outstanding customers; not rocket science.
What was the old adage, a disgruntled customer will tell ten people and a happy one only tells 3, guess where the focus should be.
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