New cue here but snapped in transit.

[narl]

Must break your heart to open a tube/ case and see that. In general where do you stand when it happens, is it tough luck, or does it all depend on if the poster has it insured? If you paid by credit card I'm guessing you will be insured.

Depends on insurance, value of item and it can depend on the courier as well. If it cost a large amount and was insured for that amount they can request to see the packaging to see if it was sufficient to protect it before paying out. I don't know anyone who that's actually happened to but apparently its a clause with some couriers.

[Muneebsarwar]

normaly Shipping services have insurance so they will pay you it's stated value

[Shockerz]

That's not the case, I know everybody thinks that, but couriers do try and look after your stuff. But it goes in the back of a van with a ton of other stuff and the other stuff can fall over when the van goes round a corner or stops too quickly. Things can break by accident and the stress of trying to make a stupid amount of deliveries in a day to a stupidly accurate time schedule can lead to vans being driven a little erratically. I personally would never send or order a cue that was not inside a case.

I guess it's like any large companies though mate, there's always the odd person that doesn't care.

I had a team of guys that worked inside a couriers place for a few years and it was awful, the attitudes where all about not working and they treated customers in a way that made me shake my head every time I went there.

But, that being said, most places try to provide an excellent service which is what we all expect and every now and again things go wrong.

The fragile sticker on the plastic tube is to ensure I do as much as I can reflecting the costs of the individual product, from there on in you have to trust in chance.

[jrc750]

normaly Shipping services have insurance so they will pay you it's stated value

Only if you have paid the insurance cost tho

[warren132]

Good news woke up to an email from the place i got the cue and they have told me to keep the snapped cue and they will be sending me out a replacement cue for my inconfeniance...

[jono*]

Wow, that's a very nice gesture from them..

[Stevie1]

Yes great bit of luck waren go out and put the lotety on might be a lucky day

[alun]

Glad you got it sorted hassle free. You have me nervous now as i won a bid on ebay yesterday for a maximus ultimate which is being sent royal mail, fingers and toes are crossed!!

[itsnoteasy]

Should give them a plug Warren, it's not often we get a good news story about this type of thing.

[inoffpat]

Should give them a plug Warren, it's not often we get a good news story about this type of thing.

Second that, rare to see a happy ending. I wonder if they will use the same courier

[jrc750]

Glad you got it sorted hassle free. You have me nervous now as i won a bid on ebay yesterday for a maximus ultimate which is being sent royal mail, fingers and toes are crossed!!

I wouldn't worry too much, it's rare things go wrong, i must of bought and sold 400 odd cues, never had one damaged yet, one went missing but was paid out insurance wise

[honest_paul]

purchased a old T. Reece off ebay some 10 years ago, lovely one piece cue it WAS! it arrived as a 2 piece expertly cut in half by the back door of a royal mail van. They would not compensate at all.

[perpetualboredom]

They'll compensate you if you're persistent / noisey enough.. trust me!

[ADR147]

They'll compensate you if you're persistent / noisey enough.. trust me!

yes but it is a huge pain in the arse to do it.

[GeordieDS]

Couldn't imagine what I would do if it were a jpu cue I'd been waiting 5 years for...

Probably cry, then cry some more