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I hope it all gets sorted, it probably doesn't help, but things I've learnt:
1) If its via eBay then although they normally side with the buyer, however if you can prove you posted it, I believe it is up to the buyer to claim, based on the postage paid (they paid it effectively, not you). Things may have changed, but I vaguely recall being in the situation of the recipient a while back and was told it was up to me (as the buyer) to sort out...however it eventually turned up, so I never actually had to sort it out (this was with Royal Mail / Parcelforce). I've had things go missing before, but eBay shops normally just re-send it (and to be fair, I can't be sure these were always Royal Mail / Parcelforce...they probably weren't in fairness).
2) The whole Royal Mail / Parcelforce confusion is a very real thing...the only type of company more disorganised than an ex-state owned company...is a state owned company!
3) The whole signature on arrival thing is equally random...sometimes it appears to be fine to leave it in a 'safe space', other times they will randomly dump it at a post office or depot a million miles away and refuse to re-deliver (something to do with post offices being Royal Mail and the delivery being Parcelforce). Last time they told me the sender has to specify it is acceptable for them to leave it on the property of the recipient without a signature...which to be fair sounds reasonable, but I'd never heard that before.
4) Tracking numbers definitely don't work all the time...sometimes the number you are given simply doesn't exist (no idea how or why)
5) I have had a cue destroyed by Royal Mail (or maybe Parcelforce...I forget which), I did attempt to claim for the full value, but only got back (as expected) whatever I was covered for (I was a student at the time trying to save costs...luckily being a student it was also a cheap cue)!
1) If its via eBay then although they normally side with the buyer, however if you can prove you posted it, I believe it is up to the buyer to claim, based on the postage paid (they paid it effectively, not you). Things may have changed, but I vaguely recall being in the situation of the recipient a while back and was told it was up to me (as the buyer) to sort out...however it eventually turned up, so I never actually had to sort it out (this was with Royal Mail / Parcelforce). I've had things go missing before, but eBay shops normally just re-send it (and to be fair, I can't be sure these were always Royal Mail / Parcelforce...they probably weren't in fairness).
2) The whole Royal Mail / Parcelforce confusion is a very real thing...the only type of company more disorganised than an ex-state owned company...is a state owned company!
3) The whole signature on arrival thing is equally random...sometimes it appears to be fine to leave it in a 'safe space', other times they will randomly dump it at a post office or depot a million miles away and refuse to re-deliver (something to do with post offices being Royal Mail and the delivery being Parcelforce). Last time they told me the sender has to specify it is acceptable for them to leave it on the property of the recipient without a signature...which to be fair sounds reasonable, but I'd never heard that before.
4) Tracking numbers definitely don't work all the time...sometimes the number you are given simply doesn't exist (no idea how or why)
5) I have had a cue destroyed by Royal Mail (or maybe Parcelforce...I forget which), I did attempt to claim for the full value, but only got back (as expected) whatever I was covered for (I was a student at the time trying to save costs...luckily being a student it was also a cheap cue)!
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