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[mrbluejay]

twsd1_edited-1.jpgtwsd3.jpgtwsd4.jpgtwsd5.jpgtwsd2.jpg

The new cue, collected today.

Macassar ebony, Flame Maple & Amboyna (I think)! A nice round butt. 58', 18oz, 9mm - Jointed through the splices ala The Nugget!

[tetricky]

It's absolutely beautiful.....and plays well, but the mexican rosewood suits me better (playing wise). The quilted maple I haven't tried yet, but the specs are more to the rosewood. The tulip wood cue is noticeably lighter...a bit too light for me.

[fredkite]

**Post Pictures of your cue!**

Love the tulip wood cue, looks very nice.

[tetricky]

Picture of my three James Butters cues, in various states of finish.

cues_butters_tsf.jpg

1. Plain ash ebony with a quilted maple facing splice with black and white veneers.
2. Ebony butt with Mexican rosewood splice and green veneer.
3. Black ebony butt with four secondary splicings of Brazilian tulipwood and thick maple
veneers.

[Neil Taperell]

MB .....What Rob is saying , is why should he wait another 9 months for a replacement cue . Personally think that JP should have repaired the cue.

[Master Blaster]

Master blaster check your facts 1st please, the cue was not 6 months old it was brand new and the splices were lifting on the day I received it after a 9 month wait. It was a 1 piece John Parris special cue and it was the ebony finger splices that were lifting. It was the fact I would have to wait another 9 months or just receive a refund that I was unhappy with, nobody wants either of those options after already waiting 9 months for a cue. In the end after much discussion I agreed to the refund but felt extremely disappointed with the customer service especially considering I had to pay for postage. I've had problems with a brand new 1 piece Crispian Jones cue (loose ferrule) and a brand new 3/4 Robin Cook cue (crack in the ebony splice coming from the joint) but they both agreed to pay for postage and sort the problems out for me asap.....that is proper customer service

If you check back, you'll see I've picked up the 'new cue' point in the thread, my bad. Yes, ebony should not split that early if ever unless it is whacked hard. But he offered you a new cue or a refund. He should have paid postage as well under distance selling regulations so bad form JP! But he doesn't have to repair the cue, it's up to him and he chose refund or replacement instead, those are his rights as a seller. Whether that was a good idea on JP's part is moot. If I was him I would have repaired it but that's me. The truth is JP can probably offer you a new cue and put you in the queue, repair the cue you sent back and flog the repaired cue as quick as which = double bubble. Even after a refund, he can flog the repaired cue. I doubt it was binned.

[rob s]

Master blaster check your facts 1st please, the cue was not 6 months old it was brand new and the splices were lifting on the day I received it after a 9 month wait. It was a 1 piece John Parris special cue and it was the ebony finger splices that were lifting. It was the fact I would have to wait another 9 months or just receive a refund that I was unhappy with, nobody wants either of those options after already waiting 9 months for a cue. In the end after much discussion I agreed to the refund but felt extremely disappointed with the customer service especially considering I had to pay for postage. I've had problems with a brand new 1 piece Crispian Jones cue (loose ferrule) and a brand new 3/4 Robin Cook cue (crack in the ebony splice coming from the joint) but they both agreed to pay for postage and sort the problems out for me asap.....that is proper customer service

[Master Blaster]

same in any venture success breeds complecancy where volume is involved

I agree, but there is also pressure from the accountants, mgrs and bankers to concentrate on what they think is important, pure profit. At least JP made an effort, can you imagine what Aurora would have done? JP still buys and selects the wood and he says he inspects the cues though this may be limited to the JPUs now. Obviously, he's a very busy man in big demand. He can't do everything to be fair and because of that, the odd bad un slips by. But what if the cue began splitting in the transit, after it was inspected? I'm not saying that was the case, just thinking aloud.

Why would the splices split so early, not enough glue, not flat shaft, not flat spices? Poorly made, quickly made, not enough clamp time?

[golferson123]

**Post Pictures of your cue!**

same in any venture success breeds complecancy where volume is involved

[Master Blaster]

Trouble is with the the bear not having a hand in any cue making these days there's going to be some dodgy ones leave the workshop as we've seen of late. And with orders flying into his business making him fast money I'm pretty sure quality has to take a back step a few times.

Yep, he's gone corporate, that's the problem. But the cue makers and the person passing the cue on inspection failed badly. It's largely about turnover with Parris Cues now unfortunately. Peradon are another case history example. I'd still like to know the splices though.

[Leo]

Trouble is with the the bear not having a hand in any cue making these days there's going to be some dodgy ones leave the workshop as we've seen of late. And with orders flying into his business making him fast money I'm pretty sure quality has to take a back step a few times.

[Master Blaster]

Fair play Bill, my bad in forgetting the original post. Yes, under the SoGa JP should have offered what CAB describe:

If it isn’t, you can usually get one of the following:

a repair
a replacement
your money back (a refund)
some of your money back.

JP offered him a replacement or refund. He doesn't have to offer a repair if he deems it uneconomic. JP complied with the law so I fail to understand the customer's beef with JP's service. What's disappointing are the splices lifting to begin with, I can understand the customer's frustration with that, given JP's rep. I guess that the cue arrived through the post because it would have been obvious at JP's shop? It's always a good idea to go to the shop and test the cue, so that JP can address any faults there, that's partly what the shop is for, to test the cue, that's part of the price you pay to JP. However, whoever inspected this cue before packing needs a word.

I'm curious as to the splices, what were they?

[billabong]

Yep. That would appear to be the correct thing in order to regain the customer's trust.

A good business would in my opinion, be thinking about the long game here

( thinking he'll come back for more cues in the future ).

Hopefully too, it's a rare thing to happen, so the freebies & re-work won't impact too much on the day to day running of the business.

[Neil Taperell]

So in my opinion the customer service in this case would be.......

1- Send the cue back at cue makers cost
2- Repair the cue as quickly as possible
3- Send the cue back to the seller on overnight delivery
4- Throw a few freebies in with the cue.....cue towel , tips etc .

Job done

Everyone is a winner

[billabong]

Hardly dear boy, hardly. I have assumed that the cue was 6mths or older when it split and here's CABS interpretation of the SoGA:

Hold on there MasterBlaster. If you read through Rob's post, why assume the cue was 6 months old , or older ?

I had a John Parris special that cost me over £500 and the splices were lifting when I received it so I find your post hilarious, hopefully it was tongue in cheek!
Also instead of offering to make me a new cue straight away when I told him about the splices lifting John said I would have to wait all over again, or I could just send it back to him and he'd give me a refund, poor customer service IMO