Mr. Keith Auld, althrough you are retired, please don't retired my money as well

[spartacus_ck]

Even if he's got a new cue from Trevor, it's still no excuse to what Keith has done to stephen23 and how he's acted to the whole matter. Stephen23 still has to put out more $$$ for a new cue he wouldn't have needed even if Trevor's given him a mega discount (Can I get one too? ). All this could have been avoided if the so-called greatest cuemaker of the universe was capable of making a half-decent stick, or at least have the dignity of refunding the guy once his shady shenanigans were exposed!

@Robert602: Regarding the deleted thread/posts, i have seen it happened before, it was a few months ago during the heated exchange between a few regular members, I think poolqjunkie (surprise surprise ), Mike were all involved. Went back a few days later into the thread and I realized some of the stuff was wiped out. Could have been other mods doing it then.

[nam1977]

Yeah, I know spartacus. Just trying to make a bit of light through the darkness.
I feel for Stephen. Its a really shi$$y thing that has happened to him.
I would never make an excuse for a person with bad intentions, I would only be asking for trouble for myself if I did (similar has happened to me before so I know exactly how it feels ).
I hope it never happens to anyone on here again.
Good luck with the new cue Stephen.

[1lawyer]

Oh shut up! People like you and all your BS are the ones that let people like Keith get away with it. Maybe you should read into it a little more and notice he did do it nicely and politely. Get your facts right before you jump on here giving the "Keith Almighty" speach. Good riddance I say!

Peace on Earth! My A$$!

Anger management class vouchers for your christmas present it is then.

[keith auld]

I did say I wouldn't be posting again but this thread has got a bit carried away with itself
Firstly - at no stage have I said that Stephen would not be refunded - the fact is that he will be refunded - in full - the reason I delayed the refund is because of his insistance to play this out on the forum instead of being like any other disgruntled customer who has contacted me direct and got their refund by return and in one case the promise of a new cue being made for them and being able to keep the original free of charge when the only problem with it was a loose female joing in the butt.
As for my health problems that some have doubted, I have now been ill for a year and in many cases have had cues made for me by a 3rd party, but I bear full responsibility for items that go out under my name, and subsequently any refunds that may be necessary.
I hope that this will satisfy those contributors to this thread and just to conclude and re-iterate what I said earlier - Stephen will be getting a full refund !

[1lawyer]

1lawyer: Are you saying you would have acted differently if it had happened to you? I don't think anyone here is picking on Keith's health issues, but on his integrity and conduct.........


mmmm yes I would...and I have...sorry if my spelling offends you along with my tree humour...

I have had cues made that I did not like before from various makers down the years most are helpful and change your requirements to suit although it is more difficult if you are overseas. I have sympathy for cue makers because they have to suit akward gits like me and you and thousands of other people who are never satisfied with their cues. I think Stephen should call it a loss and stop blubbering. I have been ripped off in the past on e-bay, who has not? If the man has been in buisness making cues for years he must have done something right...personally I dont know him but I tend to find being polite gets you more reward than being rude...or sarcastic etc...personally if anyone spoke to me like that I would be tempted stick the cue up his arse along with his refund. I am entitled to my opinion...just like you guys.

[keith auld]

Thank you for what you've said - I've had cues returned to me in the past for one reason or other - this is bound to happen if you've been in the business for 30 years as I have. However most of that 30 years has been without the internet so I found Stephen's approach to his dislike of the cue quite distressing as in the past my customers have been polite and discreet, after all no-one likes the idea that something they've supplied is substandard and discretion and a refund normally go hand in hand.
With hindsight perhaps I shouldn't have allowed it to wind me up and just refunded him immediatly rather than let all this carry on.
Needless to say - and I want to repeat this again - STEPHEN WILL BE GETTING A FULL REFUND so there really shouldn't be any need to carry this on any further

[1lawyer]

You are welcome....dont know you kieth, but I dont like to see anyone get slated without being able to defend themselves (its the lawyer in me) I just thought this thread was getting a bit blown up out of proportion. I hope you get better soon and have a happy xmas and new year..

[trevs1]

1lawyer: Are you saying you would have acted differently if it had happened to you? I don't think anyone here is picking on Keith's health issues, but on his integrity and conduct.........


mmmm yes I would...and I have...sorry if my spelling offends you along with my tree humour...

I have had cues made that I did not like before from various makers down the years most are helpful and change your requirements to suit although it is more difficult if you are overseas. I have sympathy for cue makers because they have to suit akward gits like me and you and thousands of other people who are never satisfied with their cues. I think Stephen should call it a loss and stop blubbering. I have been ripped off in the past on e-bay, who has not? If the man has been in buisness making cues for years he must have done something right...personally I dont know him but I tend to find being polite gets you more reward than being rude...or sarcastic etc...personally if anyone spoke to me like that I would be tempted stick the cue up his arse along with his refund. I am entitled to my opinion...just like you guys.

I think it's a little harsh to say this above, as Stephen, is not necessarily "blubbering".

If he has sought some redress for his payment (up front and in full), he is only doing what most consumers would do in the same situation. It has already been stated that he has attempted to contact the maker, without a response it seems. So, as he is an overseas buyer, it might be understandable if he seeks the opinions of those who have more knowledge than he does, and, who also reside in the same country as the maker he is trying to deal with.

We could all see the images of the cue he had posted earlier and it would seem that the general concensus was that it was of poor quality. If this is the case, then some form of compensation, or perhaps even refund is surely in order.

Obviously, if the maker is ill, then there is no doubt a possibility there might be some delay in resolving the issue, BUT, for the maker to then state he does not want to help the customer concerned due to the manner in which the customer has dealt with the matter is just not right in my view.
If ANYONE in business wants to retain a good trading name, then it is of vital importance that they deal with ALL with tolerance and understanding, even when it is difficult to do so. If that is not offered from the maker, then they are likely to incurr the wrath of the paying masses.

[trevs1]

You are welcome....dont know you kieth, but I dont like to see anyone get slated without being able to defend themselves (its the lawyer in me) I just thought this thread was getting a bit blown up out of proportion. I hope you get better soon and have a happy xmas and new year..

I don't like to see people getting attacked either, so....

I'll join you in wishing Keith good health and the best for the future.

While we're on that topic...

Happy Christmas to all on the Forum and best wishes for a great New Year.

[1lawyer]

I don't like to see people getting attacked either, so....

I'll join you in wishing Keith good health and the best for the future.

While we're on that topic...

Happy Christmas to all on the Forum and best wishes for a great New Year.

And while we are on the subject of Christmas Dear Santa......please send me a cue that makes me play like Mark Williams or I will sue....

[spartacus_ck]

Glad to see Keith willing to come on here and clear the air for all of us, in particular for stephen23. At the end of the day, that's all we forum members wanted, just to see the problem resolved.

@ 1lawyer: I think anyone who's paying for a custom handmade cue ARE picky, because we're simply paying for an exclusive form of service, and we'd like it to be tailor-made to our required specifications, after all, we're not just being charged for raw materials, but we're paying for the service as well. If it's a situation where the cue maker has done the best he could, fair enough, I'll understand. But if someone gets an absolute piece of junk for the amount of money they've put in, I think we're more than entitled to pursue the matter further. Heck, it's similar situations like these that helps lawyers like you make a living . A few hundred pounds may not mean a lot to some, but to overseas folks like stephen23 and me, after the conversion, it can kill us .

Relax mate, i was just trying to wind u up bout the spelling, no offense eh?

And lastly, Merry Xmas to all forum members, may u wake up and find a brand new handmade cue under the Christmas tree!!!

[cueinhand]

This post to Keith Auld

You willing to refund to Stephen only or all the customers who requests for refund?

My name is Justin one of you customer,refund to me too pls.

[stephen23]

Thank you for what you've said - I've had cues returned to me in the past for one reason or other - this is bound to happen if you've been in the business for 30 years as I have. However most of that 30 years has been without the internet so I found Stephen's approach to his dislike of the cue quite distressing as in the past my customers have been polite and discreet, after all no-one likes the idea that something they've supplied is substandard and discretion and a refund normally go hand in hand.
With hindsight perhaps I shouldn't have allowed it to wind me up and just refunded him immediatly rather than let all this carry on.
Needless to say - and I want to repeat this again - STEPHEN WILL BE GETTING A FULL REFUND so there really shouldn't be any need to carry this on any further

So when I can get the full refund on paypal Keith>?

[atm147iwish]

quick suggestion stephen23, contact him directly and stop spouting... your giving me a headache...
pass the paracetamol.

[MikeWooldridge]

quick suggestion stephen23, contact him directly and stop spouting... your giving me a headache...
pass the paracetamol.

nobody's forcing you to read the thread.

don't you find it strange cueinhand has also resorted to using the forum to request a refund?

let's hope it doesn't happen to you one day....

methinks you may have a different attitude if it did.